Senior Manager, Digital Upsell Strategy

TL;DR

Senior Manager, Digital Upsell Strategy: Optimizing the end-to-end digital customer journey across hirify.global's multi-product platform with an accent on driving value-led, measurable business outcomes and eCommerce ARR. Focus on embedding growth levers into core product surfaces and building seamless end-to-end customer journeys from discovery to purchase.

Location: Remote (United States)

Salary: $136,000–$218,000 USD

Company

hirify.global is a rapidly growing company building an all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

What you will do

• Own performance targets for eCommerce ARR and the inbound Self-Service MQL / Upsell funnel.
• Partner with Product Managers to embed growth levers natively into core product surfaces.
• Build and maintain a digital growth roadmap that helps customers discover value and select the right hirify.global products.
• Develop seamless end-to-end journeys across discovery, demo request, trial, and eCommerce purchase flows.
• Leverage data, research, and engagement insights to develop hypotheses and translate them into clear experiments.
• Define and execute rigorous testing frameworks, including A/B tests and broader growth experiments.

Requirements

• 10+ years working in digital customer experience, product-led growth, eCommerce, or digital product strategy.
• Proven success delivering exceptionally seamless and intuitive customer journeys that drive measurable business outcomes.
• Strong communicator with the ability to influence cross-functionally and translate complex work for non-technical audiences.
• Demonstrated growth ownership mindset to identify opportunities, create clarity, and execute end-to-end with autonomy.
• Experience operating within cross-functional teams including Product, Design, Engineering, and Analytics.

Nice to have

• Experience working in a B2B or B2B2C SaaS environment for a multi-product portfolio company.
• Prior experience in roles centered around Freemium, Free Trial, or Product-Qualified Lead (PQL) conversion models.
• Proficiency with product analytics tools (e.g., Amplitude, Heap) and experimentation platforms (e.g., Optimizely, LaunchDarkly).
• Experience in high-growth, experimentation-heavy environments.

Culture & Benefits

• Competitive compensation and benefits programs.
• A commitment to diversity, equity, and inclusion.
• Hybrid work model that fosters in-person collaboration while valuing individual needs.
• Access to AI tools across all disciplines for building and learning faster.
• Commitment to creating an accessible and inclusive hiring process.