Senior Customer Success Manager (CIS Region)

TL;DR

Senior Customer Success Manager (CIS Region): Managing and growing a portfolio of enterprise accounts in the CIS region with an accent on customer relationship management, technical product expertise, and driving adoption. Focus on executing account plans, leveraging customer data, and collaborating cross-functionally to maximize customer value and retention.

Location: London, UK

Company

hirify.global is a leading digital analytics platform helping thousands of customers build better products and digital experiences with embedded AI capabilities.

What you will do

• Partner with Account Executives to develop and execute plans for renewals and expansions within your portfolio.
• Use Gainsight and customer data to monitor account health and drive adoption.
• Provide expertise to help customers derive insights from the product.
• Deliver value-based business reviews with client executives.
• Innovate portfolio management practices and share best practices.
• Advocate for customer needs internally and prioritize key business objectives.

Requirements

• Fluency in English and Russian.
• Experience in customer success, technical account management, or relationship management roles.
• Experience managing enterprise accounts.
• Strong organizational and prioritization skills.
• Ability to learn and explain technical products.
• Experience with Gainsight and data/analytics or martech is a plus.