Customer Insight and Data Solution Lead

TL;DR

Customer Insight and Data Solution Lead: Overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction with an accent on shaping customer-centric strategy and collaborating with cross-functional teams. Focus on designing and executing data analysis projects, developing compelling data visualizations, and enhancing service delivery in the energy sector.

Location: Onsite in Lisburn, United Kingdom

Company

Camlin is a global technology leader bringing revolutionary products to life for various industries, including power and rail, and is committed to high-quality engineering and design to solve difficult problems for customers.

What you will do

• Oversee the collection, analysis, and translation of customer data into actionable insights for improved customer performance and satisfaction.
• Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
• Design and execute data analysis projects to identify trends, understand customers, and uncover opportunities for improvement across the customer journey.
• Support the sales team with customer presentations and proposals for business solutions.
• Proactively identify and champion initiatives that enhance service delivery.
• Coach and mentor any team that reports to the Customer Performance Lead.

Requirements

• Strong combination of data management and business knowledge to translate use case needs into data-driven solutions.
• Experience using Tableau/Power BI and Confluence.
• Knowledge of regulatory obligations and industry requirements within the UK market, particularly DNO Data & Digitalisation strategies.
• Strong analytical skills and experience with data analysis / data exploration techniques and tools.
• Excellent communication and presentation skills.

Nice to have

• Evidence of using customer insight and ability to problem solve.
• Experience of delivering solutions to customers in the Energy sector.

Culture & Benefits

• Work collaboratively to reach shared goals faster.
• People-centric approach, trusting team members to do their best.
• Curious and inquisitive culture, challenging the status quo and solving tough challenges.
• Commitment to learning from customers, markets, and each other.
• Responsible decision-making based on what's right for people, profit, and planet.