TL;DR

Senior Business & Data Analyst (Infrastructure Backup & Recovery): Delivering technically complex projects within the Core Infrastructure Platform team, shaping the approach to transitioning assets from legacy backup tools to new strategic toolsets. Focus on understanding, measuring, and orchestrating customer journeys, driving continuous improvement, and ensuring customer needs remain central to all processes.

Location: Hybrid (Leeds or Manchester, UK)

Salary: £70,929 – £78,810 per annum

Company

%hirify_global% is a major UK financial services institution, investing in people, data, and technology to serve 26 million customers.

What you will do

Independently understand, design, and map end-to-end customer journeys, integrating insights from data, processes, and systems.
Continually evaluate journey effectiveness from both customer and business perspectives, identifying and implementing enhancements.
Coordinate and build alignment across teams and functions to ensure seamless customer experiences, managing complex dependencies.
Demonstrate complex data analytical capability, using data tools like Excel and SQL to drive informed decision-making.
Support technology and process integration, especially in complex migration or transformation contexts.
Develop and maintain effective stakeholder relationships, translating complex customer requirements into actionable product deliverables.

Requirements

Demonstrable experience handling technical complexities around migration, replacing legacy platforms, and cutover of backup solutions.
Prior experience implementing operating model migration and data clean up.
Experience in customer journey design, process mapping, business and data analysis techniques.
Proficiency in agile delivery tools (e.g., Jira, Confluence).
Strong communication, stakeholder management, and problem-solving skills.
Experience operating within robust control environments, aligning with risk and governance frameworks.

Nice to have

Familiarity with financial services products, payments, digital assets, or emerging technologies.
Previous experience working within financial services or a heavily regulated environment.
Prior experience in implementing a new backup platform and migration/cutover of applications to a target platform.

Culture & Benefits

Inclusive work environment that reflects modern society and celebrates diversity.
Flexible working options, including hybrid work and job share.
A generous pension contribution of up to 15%.
An annual performance-related bonus and share schemes, including free shares.
30 days’ holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies.