Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing high-quality technical support to clients by analyzing and resolving technical issues and contributing to the improvement and automation of customer operations. Focus on developing a deep understanding of AI-powered talent acquisition technology, proactive problem-solving, and improving support processes.

Location: 100% remote work from Mexico

Company

hirify.global is a talent cloud startup that builds software to transform how companies attract and select talent using artificial intelligence.

What you will do

• Provide technical support and answer client inquiries.
• Analyze and resolve technical issues.
• Verify the quality of new implementations.
• Propose improvements to reduce support tickets by identifying enhancements to our software.
• Update systems with accurate client account and service configuration information.

Requirements

• Completed high school diploma (or equivalent).
• Excellent written communication skills in Spanish and English (C1 or higher).
• Entrepreneurial, proactive, and resourceful personality.
• Ability to learn new technologies independently.
• Comfort working in a fast-paced, dynamic environment.
• Basic knowledge of SQL, or a programming/scripting language.
• Must live in Mexico with current CURP.

Nice to have

• Previous experience in technical support or operations roles, especially in startups.
• Basic knowledge of Power BI.

Culture & Benefits

• Direct employment with full legal benefits.
• Major medical insurance including dental, vision, and travel coverage.
• 18 days of vacation.
• Support for furniture and equipment.
• Inclusive, purpose-driven, and innovative work environment.