Principal Content Designer (AI)

TL;DR

Principal Content Designer (AI): Defining content vision and standards for human-centered content across AI experiences, spanning conversational interfaces, generative outputs, and adaptive product flows, with an accent on clarity, trustworthiness, and inclusivity. Focus on establishing scalable practices for content design in ambiguous AI problem spaces and translating complex model behavior into understandable content for users.

Location: United States (Seattle, Chicago, or Austin) with a flexible work model.

Salary: $224,000–$358,500 USD

Company

hirify.global powers global travel with cutting-edge technology and groundbreaking solutions for partners, fostering a diverse and welcoming community.

What you will do

• Define principles for clarity, transparency, and trust in AI interactions.
• Establish patterns for multi-turn conversations and adaptive UI copy that scales across surfaces.
• Create prompt frameworks, interaction guidelines, and reusable content patterns for LLM-powered features.
• Translate complex model behavior into understandable content that helps users make informed choices.
• Collaborate with product designers, researchers, AI/ML engineers, data scientists, and legal/compliance partners.
• Lead workshops and design sprints to align on AI use cases, ethical guardrails, and success criteria.

Requirements

• 8+ years in UX content strategy and/or product content design, including shipped work in AI-enabled products.
• Proven success designing for large-scale, systemic content challenges.
• Expertise in content mapping and modeling, information architecture, UX writing, and conversation design.
• Working knowledge of LLMs and ML concepts (prompt design, model limitations, hallucinations).
• Experience defining content guardrails for AI outputs and designing human-in-the-loop workflows.
• Experience contributing to an enterprise design system and building reusable patterns for content and interaction.

Nice to have

• Experience designing for agents, chat assistants, or recommendation engines.
• Familiarity with content evaluation methods for AI.
• Multilingual content design and localization for AI outputs.
• Comfort with analytics tooling and experimentation for content performance.

Culture & Benefits

• Full benefits package, including medical/dental/vision.
• Exciting travel perks, generous time-off, and parental leave.
• Flexible work model and career development resources.
• Wellness & travel reimbursement, travel discounts, and an IATAN membership.
• Commitment to an inclusive work environment with a diverse workforce.
• Recognized as a Best Place to Work on Glassdoor in 2024.

Hiring process

• Employer participates in E-Verify to confirm work authorization.
• Information from I-9 is provided to SSA and DHS if necessary.