Strategic Customer Relationship AI Automation Manager

TL;DR

Strategic Customer Relationship AI Automation Manager (AI Engineering): Orchestrating AI-powered customer engagement across the customer lifecycle, focusing on designing programs that adapt to customer types and engagement patterns. Focus on building usage analytics and reporting tools and delivering the right program for every customer communication.

Location: Can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers and deploying AI agents to personalize the entire customer journey.

What you will do

• Redefine customer engagement with AI programs, partnering with the AI Ops team to design and evolve autonomous customer programs.
• Own the tracking and optimization of critical customer metrics, with a focus on retention, expansion, and customer satisfaction.
• Develop and refine usage analytics dashboards and reporting capabilities that give customers self-service visibility into their adoption and ROI.
• Participate in building the customer tech stack of the future, understanding the integration and orchestration of various automation platforms.
• Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs.
• Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology.

Requirements

• You’ve run customer-facing programs or operations in a SaaS environment.
• You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms, generative AI tools, and analytics dashboards.
• You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• You thrive in cross-functional teams and can speak both business and technical languages.
• You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI.

Culture & Benefits

• A great deal of freedom and trust with flexible working hours and a virtual-first approach.
• Engagement in volunteering activities with 5 paid days off.
• Participation in personal development workshops and the Leader Development Program.
• Access to the Employee Assistance Program and subscription to Calm.
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.