Strategic Customer Relationship AI Automation Manager

TL;DR

Strategic Customer Relationship AI Automation Manager (AI/Product Management): Orchestrate AI-powered customer engagement programs across the entire customer lifecycle with an accent on autonomous customer programs, AI-driven personalization, and data-driven insights. Focus on designing and optimizing AI communication programs, building analytics tools, and collaborating cross-functionally to enhance customer satisfaction and retention.

Location: Hybrid in Central Europe offices (Bratislava, Brno, Prague) or remote from Central and Eastern Europe

Company

hirify.global builds an agentic AI platform for personalization, powering autonomous search, conversational shopping, and autonomous marketing for over 1,400 global brands.

What you will do

• Design and evolve autonomous AI customer engagement programs for onboarding, renewals, support, and upsell.
• Track and optimize key customer lifecycle metrics to improve retention and satisfaction.
• Develop usage analytics dashboards and reporting tools to inform go-to-market strategies.
• Collaborate with cross-functional teams to build a future-ready customer tech stack integrating AI and automation tools.
• Continuously innovate and experiment with AI capabilities and customer segmentation logic.
• Embed AI adoption within success teams to enhance proactive, data-driven customer experiences.

Requirements

• Location: Must be based in Central or Eastern Europe or work from Central Europe offices
• Experience leading customer-facing programs or operations in SaaS environments.
• Proficiency with CRM, workflow automation, generative AI tools, and analytics platforms.
• Strong data-driven mindset and ability to analyze customer metrics.
• Excellent change management and cross-functional collaboration skills.
• Innovative and customer-focused approach to AI-driven engagement.

Culture & Benefits

• Flexible working hours and virtual-first work environment with multiple hubs worldwide.
• Personal development programs including workshops, coaching, and education budget.
• Employee well-being initiatives such as counseling, meditation app subscription, and additional days off.
• Competitive compensation including stock options, performance bonuses, and referral bonuses.
• Strong company values emphasizing freedom, responsibility, and results.