Customer Support Engineer (Logistics)

TL;DR

Customer Support Engineer (Logistics): Providing support for internally developed software applications and troubleshooting customer system issues related to Navis products with an accent on verifying, reproducing, and isolating application defects. Focus on addressing complex customer inquiries and performing on-site tasks for critical defect resolution and product integrations.

Location: Hybrid (Alpharetta, US) and Remote (NC, US; GA, US; Colombia; Brazil)

Company

hirify.global develops and supports software applications for the logistics industry, particularly for container terminals.

What you will do

• Provide technical support for internally developed software applications and Navis products.
• Manage customer cases from start to resolution, collaborating with development and QA teams.
• Verify, reproduce, and isolate software defects in lab environments.
• Investigate and answer customer "question" cases using reference materials.
• Perform on-site tasks, including software/hardware upgrades and critical defect resolution.
• Participate in a global 24x7 on-call duty roster and account management activities.

Requirements

• Degree in Computer Science or a related field.
• 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries.
• Proficiency in networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, J2EE.
• Hands-on experience with JAVA, XML, and client-server applications.
• Understanding of relational database structures and web-based enterprise solutions.
• Excellent written and verbal communication skills in English.
• Willingness to travel as needed and ability to work extended hours under tight deadlines.
• Flexibility to work in shifts based on business requirements.

Nice to have

• Experience with automation terminals.
• Knowledge and experience coding with Core Java/Groovy.
• Familiarity with diagnostic tools like Hyperic.

Culture & Benefits

• Equal opportunity employer committed to diversity and an inclusive environment.
• Work in multi-disciplinary virtual teams across different locations.