TL;DR

Customer Support Engineer (CRM): Delivering expert support and troubleshooting for a cloud-native automotive platform with an accent on CRM automotive experience and customer issue resolution. Focus on diagnosing application issues, managing escalations, and maintaining high-quality customer service in a fast-paced environment.

Location: Cincinnati, Ohio, USA

Company

%hirify_global% is a hyper-growth startup disrupting the automotive retail industry with a cloud-native platform integrating OEMs, retailers, and consumers using AI and big data.

What you will do

Own and resolve customer issues reported by dealership clients
Research, diagnose, and troubleshoot system and application problems
Escalate unresolved issues following standard procedures
Understand applications both functionally and technically
Log issues accurately and prepare timely reports
Manage multiple open issues simultaneously

Requirements

Location: Must be based in Cincinnati, Ohio (onsite role)
4+ years experience as an Application Support Engineer
Experience in CRM within an automotive environment preferred
Strong problem-solving and communication skills
Ability to work rotational shifts
Knowledge of SQL, MongoDB, APIs, and basic network configuration desired
Visa sponsorship is not available

Culture & Benefits

Competitive compensation and stock options
100% employer-paid medical, dental, and vision coverage
Unlimited PTO and parental leave
Work with top talent from Silicon Valley
Dynamic, transparent, and collaborative work environment
Opportunities for career growth and development