Customer Support Engineer I (Retail)

TL;DR

Customer Support Engineer I (Retail): Taking ownership of customer issues, troubleshooting, and identifying solutions for an automotive retail cloud platform with an accent on application functionality, technical diagnosis, and resolution escalation. Focus on maintaining high customer satisfaction, documenting technical knowledge, and supporting system issues in a fast-paced environment.

Location: Onsite in Cincinnati, Ohio. Visa sponsorship is not available for this position.

Company

hirify.global is a cloud-native automotive platform company disrupting the industry with solutions for retailers, manufacturers, and partners.

What you will do

• Own customer issues from reporting through to resolution.
• Diagnose, troubleshoot, and identify solutions to resolve system issues.
• Escalate unresolved issues to appropriate internal teams following standard procedures.
• Understand applications both functionally and technically.
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.

Requirements

• 5+ years of experience as an Application Support Engineer.
• Experience in Retail/Sales in an automotive environment.
• Previous experience in application, production, or product support.
• Ability to learn and master employer-specific software.
• Strong complex problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to diagnose & address application issues.
• Candidate should be ready for rotational shifts.
• Visa sponsorship is not available for this position.

Nice to have

• Basic understanding of IoT and software.
• Knowledge of APIs and coding skills.
• Working knowledge of SQL, Mongo Databases, and basic network configuration.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Great benefits including unlimited PTO and parental leave.
• Opportunity to work with brightest minds in an early-stage, hyper-growth startup.
• Work on the latest and coolest home-grown technologies.
• Dynamic work environment with a strong sense of community and open, transparent culture.