Customer Support Engineer (Fixed Ops)

TL;DR

Customer Support Engineer (Fixed Ops): Delivering expert support and troubleshooting for automotive cloud-native platform applications with an accent on customer issue resolution, technical problem diagnosis, and communication with dealership clients. Focus on managing multiple support issues, understanding application functionality and technical details, and ensuring process adherence in a fast-paced environment.

Location: Cincinnati, Ohio, USA

Company

hirify.global is a hyper-growth startup revolutionizing the automotive retail industry with a cloud-native platform integrating OEMs, retailers, and consumers using AI and big data.

What you will do

• Take ownership of customer issues and drive them to resolution.
• Research, diagnose, and troubleshoot system issues effectively.
• Escalate unresolved issues following standard procedures.
• Understand application functionality and technical aspects.
• Maintain accurate issue logs and prepare timely reports.
• Collaborate in an agile environment to support dealership clients.

Requirements

• Location: Must be able to work onsite in Cincinnati, Ohio, USA
• 5+ years experience in application or customer support engineering.
• Strong problem-solving and communication skills.
• Ability to diagnose application issues and learn employer-specific software.
• Readiness for rotational shifts.
• Preferred experience in Fixed Operations automotive environment and knowledge of IoT, APIs, SQL, MongoDB.
• Visa sponsorship is not available

Culture & Benefits

• Competitive compensation with stock options.
• 100% employer-paid medical, dental, and vision coverage.
• Unlimited PTO, parental leave, and free snacks.
• Work with top talent from Silicon Valley.
• Dynamic, transparent, and collaborative startup culture.
• Opportunities for career growth and development.