Customer Support Engineer (Accounting)

TL;DR

Customer Support Engineer (Accounting): Providing expert support and troubleshooting for automotive retail cloud applications with an accent on customer issue resolution, technical problem solving, and application knowledge. Focus on managing multiple support cases, escalation processes, and delivering excellent customer experiences in a fast-paced environment.

Location: Cincinnati, Ohio, USA

Company

hirify.global is a hyper-growth startup disrupting the automotive retail industry with a cloud-native platform integrating OEMs, retailers, and consumers using AI and big data.

What you will do

• Take ownership of customer issues and drive them to resolution
• Research, diagnose, and troubleshoot system issues
• Escalate unresolved issues following standard procedures
• Understand applications both functionally and technically
• Log issues accurately and prepare timely reports
• Manage multiple open issues simultaneously

Requirements

• Location: Must be able to work onsite in Cincinnati, Ohio
• 3+ years experience in application, product, or technical support
• Strong problem-solving and communication skills
• Experience with accounting in automotive environment preferred
• Basic knowledge of IoT, APIs, SQL, MongoDB, and network configuration desired
• Visa sponsorship is not available

Culture & Benefits

• Competitive compensation and stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, and free snacks
• Work with top talent from Silicon Valley
• Dynamic, transparent, and collaborative startup environment
• Opportunities for career growth and development