Catalog Support Engineer

TL;DR

Catalog Support Engineer: Provide critical support for hirify.global's retail and merchant catalog systems, focusing on data flow monitoring, root cause analysis, and process improvements. Focus on solving ambiguous problems, data research, and cross-functional collaboration to enhance catalog quality and operational excellence.

Location: Onsite in London, United Kingdom

Company

hirify.global is a global technology company focused on e-commerce, cloud computing, and digital streaming services.

What you will do

• Monitor data flow and meet ticket SLAs to resolve catalog-related issues.
• Analyze and fix inconsistencies in metadata and business rules.
• Collaborate with technology and business teams to improve workflows and data quality.
• Drive root cause resolution and process improvements using data analysis.
• Migrate metadata and business rules into a unified platform for new listing experiences.

Requirements

• Location: Must be onsite in London, United Kingdom
• 4+ years of software development or technical support experience.
• Experience with Unix and scripting in modern programming languages.
• Strong analytical, problem-solving, and communication skills.
• Fluent English (written and spoken).

Nice to have

• Bachelor's degree in engineering or equivalent.
• Experience with Python, Java, C++ and web technologies.
• Experience in 24x7 operational support environments.

Culture & Benefits

• Inclusive and diverse work environment.
• Focus on operational excellence and continuous improvement.
• Support for workplace accommodations and accessibility.