Implementation Engineer

TL;DR

Implementation Engineer (Retail/Hospitality): Delivering hardware and software setups and configuring systems for retail and hospitality customers with an accent on seamless onboarding experiences and technical problem-solving. Focus on on-site installations, configuration of new hardware, and supporting clients with implementation queries.

Location: Based in Waterlooville. Flexible hybrid working.

Company

hirify.global is a group of technology brands helping businesses thrive by providing support and development opportunities.

What you will do

• Perform hardware setup, configuration, and software installation.
• Support internal teams and external clients with implementation queries.
• Manage workload and complete tasks within agreed timeframes.
• Document processes and maintain accurate implementation records.
• Visit client sites for hardware installations when required.
• Collaborate with the Ops team and assist the Helpdesk.

Requirements

• Strong problem-solving and fault-finding skills.
• Ability to work independently and manage time effectively.
• Clear, confident communication skills.
• Good technical understanding of PCs and ideally EPOS hardware.
• Experience installing software and following technical processes.
• High attention to detail and strong organisational skills.

Nice to have

• Previous experience in an Implementations or Technical Installation role.
• Experience in the retail or hospitality sector.
• Knowledge of Windows Desktop and Server.
• Understanding of routers, switches, and basic firewall configuration.
• Familiarity with modern networking protocols and operating systems.

Culture & Benefits

• 25 days’ annual leave plus bank holidays.
• Company pension scheme and life assurance.
• Private medical cover with SmartHealth and cash-plan health benefits.
• Enhanced parental leave and employee wellbeing support.
• Exclusive discounts through Perks at Work.
• Flexible hybrid working.
• Opportunities for professional development and career progression.