Manager Delivery Operations (AI)

TL;DR

Manager Delivery Operations (AI): Leading and growing a team of Delivery Operations Managers to ensure quality and timely delivery of customer datasets with an accent on operational excellence, team development, and cross-functional collaboration. Focus on scaling processes, coaching high-performing teams, and managing complex multi-stakeholder projects in a fast-paced AI SaaS environment.

Location: Remote in Mexico or United States; Hybrid in New York City, Redwood City, or San Francisco

Salary: $160,000–$240,000 USD annually plus equity compensation

Company

hirify.global is a rapidly scaling AI company focused on transforming expert knowledge into specialized AI at scale, working with large enterprises across various industries.

What you will do

• Lead, hire, mentor, and grow a team of Delivery Operations Managers to execute data delivery projects.
• Drive operational excellence through project planning, monitoring, and reporting to ensure high-quality, on-time delivery.
• Collaborate cross-functionally with research, engineering, GTM, and operations teams to unblock delivery challenges.
• Optimize workflows, quality assurance, and pipeline monitoring processes.
• Translate customer needs into actionable delivery plans and hold teams accountable for execution.
• Report performance, risks, and improvement opportunities to senior leadership.

Requirements

• Must have 5+ years in delivery operations or program management with 1–3 years people leadership experience
• Strong leadership skills to coach and scale high-performing teams
• Proven operational mindset with experience driving process improvements
• Excellent communication skills for technical and non-technical audiences
• Ability to manage ambiguity and solve complex challenges proactively
• Adaptability to fast-paced, high-growth environments

Nice to have

• Experience in data, AI/ML, or enterprise SaaS environments
• Exposure to customer-facing delivery or field operations

Culture & Benefits

• Market-proven solutions with robust funding and rapid scaling
• Opportunities to influence strategic decisions and grow career
• Support for learning and cross-functional skill development
• Equity compensation and comprehensive benefits including medical, dental, vision, and 401(k)
• Commitment to diversity, equity, and inclusion