Manager, Platform Services

TL;DR

Manager, Platform Services: Leading and coaching a team of Program Coordinators to drive customer adoption within the hirify.global platform with an accent on process refinement and data analysis for continuous value delivery. Focus on streamlining operations, implementing new systems, and managing team performance in an AI marketing context.

Location: Remote (United States)

Salary: $110,000 – $145,000 annually + equity + benefits

Company

hirify.global is an AI marketing platform for 1:1 personalization, unifying SMS, RCS, email, and push notifications to drive performance, revenue, and loyalty for over 8,000 customers.

What you will do

• Oversee and manage the hirify.global Platform Services team (Program Coordinators).
• Act as a primary point of support and escalation for your team.
• Coach team members for services delivery excellence.
• Identify and implement opportunities for streamlining and improving operations.
• Analyze and provide detailed insights about your team’s performance.

Requirements

• 2+ years of experience as a manager, team lead, or senior-level individual contributor.
• Proven experience in successfully leading initiatives and teams.
• Strong project management and problem-solving skills.
• Proficiency in building reports and data storytelling.
• Understanding of how large retail and ecommerce marketing teams work.
• Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst.

Culture & Benefits

• Distributed global workforce with employee hubs in New York City, San Francisco, London, and Sydney.
• Values include Default to Action, Be One Unstoppable Team, Champion the Customer, and Act Like an Owner.
• Commitment to diversity, equity, and inclusion, with employee resource groups.
• Equal employment opportunities and reasonable accommodations for candidates with disabilities.