Customer Onboarding Manager (APAC)

TL;DR

Customer Onboarding Manager (APAC): Leading enterprise-level onboarding projects and guiding clients through implementation journeys with an accent on coordinating cross-functional teams and driving product adoption. Focus on establishing clear project plans and communication workflows for transparency and alignment.

Location: Remote (Global)

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance for over 4,000 clients including Bitpanda, Wirex, and Vodafone.

What you will do

• Lead enterprise-level onboarding projects and guide clients through implementation journeys.
• Coordinate internal cross-functional teams, ensuring seamless delivery.
• Drive successful adoption of hirify.global products by preparing and educating client internal teams.
• Establish clear project plans and communication workflows to ensure transparency and alignment.

Requirements

• 2–3 years of experience in project management, ideally in a client-facing or implementation-focused environment.
• Experience with KYC, Transaction Monitoring, or related compliance solutions is a strong advantage.
• Fluent in English and Mandarin.

Culture & Benefits

• Remote-first, trust-based culture with true flexibility in working hours.
• Extra time off for birthdays, personal days, and extended Christmas/New Year holidays.
• Work that contributes to building a secure, accessible, and inclusive digital world.
• Fair and transparent pay, benchmarked to the market.
• Opportunity to work in a truly global team across continents and time zones.
• Clear goals, open feedback, and personal development plans with learning opportunities.
• Fully covered team offsites a few times a year for in-person collaboration.
• Provision of necessary tools and hardware to support your work.
• Friendly, open, and kind team culture that welcomes individuality and diverse perspectives.

Hiring process

• TA screening.
• Hiring Manager Interview.
• Assignment.
• Final Interview.