Customer Implementation Manager (Pharma SaaS)

TL;DR

Customer Implementation Manager (Pharma SaaS): Lead and manage onboarding and implementation projects for pharmaceutical companies using a SaaS platform, ensuring successful adoption and value realization. Focus on project management, customer engagement, and cross-functional collaboration to drive continuous improvement and customer success.

Location: Must be located in or able to relocate without sponsorship to the Netherlands, hybrid work with 1-2 days in Utrecht office

Company

hirify.global is a fast-growing scale-up revolutionizing the pharmaceutical supply chain with innovative hardware, smart software, and tailored services, partnering with Validaide to empower global pharma and logistics providers.

What you will do

• Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
• Define project scopes, timelines, milestones, and risk mitigation strategies
• Communicate project progress and ensure delivery of agreed deliverables
• Become an expert in the platform to provide tailored implementation solutions and support change management
• Drive continuous improvement initiatives to enhance customer experience and implementation efficiency
• Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing teams

Requirements

• Experience in project management, customer success, or related roles in SaaS or logistics technology
• Master’s degree preferred in Business, Supply Chain Management, IT, or related field
• Experience in Pharma projects and change management
• Ability to manage multiple projects across time zones and geographies
• English language proficiency required
• Must be located in or able to relocate without sponsorship to the Netherlands

Culture & Benefits

• Purpose-driven work contributing to sustainable global logistics and healthcare
• Agile team with flat hierarchy and supportive mindset
• Market-conform salary, pension, expenses, bonus, training budget, and 25 holidays
• Hybrid work with support for digital nomad periods
• Recognition for sustainability and employee well-being with awards and certifications