Operations Director

TL;DR

Operations Director (Management): Leading and scaling core customer operations functions with an accent on operational strategy, team development, and process improvement. Focus on driving precise, data-driven decision-making, cross-functional collaboration, and continuous operational excellence.

Location: Remote (Canada, UK, EU)

Salary: $140000–$180000

Company

hirify.global is a fast-growing Series C marketplace leader in Long Term Care and expanding into other verticals, with a global remote team of 700+ people and profitability since 2022.

What you will do

• Lead operational strategy and execution within Customer Operations.
• Oversee day-to-day support operations ensuring efficient workflows and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.
• Manage support systems including ticketing, knowledge platforms, automation, and reporting.
• Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights.
• Maintain accuracy in forecasting, resource planning, incident management, and reporting.
• Drive continuous improvement through structured analysis and operational controls.

Requirements

• Minimum of 8 years of experience in operations leadership within customer support, success, or service environments.
• Ability to operate effectively across multiple operational functions with strong systems thinking.
• Proven track record of precise, data-driven decision-making.
• Experience leading teams in fast-paced or high-growth settings.
• Strong understanding of operational tools, analytics, and automation.
• Experience in a marketplace or similarly complex environment is a plus.