Director Of Account Management (Customer)

TL;DR

Director Of Account Management (Customer): Leading and mentoring an Account Management team across the APAC region to drive customer retention, growth, and exceptional experiences with an accent on strategic account management and commercial acumen. Focus on building scalable processes, managing executive relationships, and driving regional revenue expansion.

Location: Hybrid in Sydney, Australia

Company

hirify.global is a fast-growing startup founded in 2022, focused on transforming SaaS and cloud spend management with a transparent and modern platform, backed by significant funding and global presence.

What you will do

• Build, lead, and mentor a high-performing Account Management team across APAC.
• Define and execute regional account management strategy aligned with global goals.
• Partner with senior client stakeholders to demonstrate platform value and ROI.
• Own regional renewal and upsell targets to drive revenue growth.
• Implement scalable processes and use data to improve customer health and satisfaction.
• Collaborate with Sales, Operations, and Product teams to ensure seamless customer experience.

Requirements

• Location: Must be legally able to work in the APAC region, specifically Sydney.
• 10+ years in Account Management or Customer Success with 5+ years leadership experience.
• Proven success in B2B SaaS, preferably in procurement or spend management.
• Strong commercial acumen and executive relationship management skills.
• Experience managing teams across multiple regions or time zones.
• Data-driven decision-making mindset.

Culture & Benefits

• Work in a fast-growing, innovative startup environment.
• Collaborative culture promoting growth mindset, transparency, and diversity.
• Equity options to share in company success.
• Hybrid work model based in Sydney.