Head of Solutions Engineering

TL;DR

Head of Solutions Engineering (AI/Software/SaaS): Build and lead solutions engineering and customer success operations teams, focusing on designing automated systems, streamlining processes, and scaling internal tools. Focus on developing technical demos, managing integrations, and improving user satisfaction through data-driven iterative improvements.

Location: Hybrid in San Francisco, United States

Salary: $220000–$300000

Company

hirify.global is an AI-focused product company developing advanced solutions engineering and customer success operations.

What you will do

• Lead engineers and operations to design and build automated systems and internal tools for customer success.
• Streamline workflows to reduce manual steps and increase strategic impact.
• Develop onboarding, training, support processes, and knowledge bases to improve team quality.
• Track key metrics like response times, resolution rates, and customer satisfaction to guide improvements.
• Ensure scalability of internal systems and teams as the user base grows.
• Develop and deliver technical demos and lead post-sales integration and support.

Requirements

• Location: Hybrid work in San Francisco, United States
• Experience leading solutions engineering and operations teams.
• Strong track record in designing and implementing automated systems.
• 5+ years in customer success or general management with leadership experience.
• Hands-on approach to analyze and resolve operational issues.

Culture & Benefits

• Comprehensive benefits for U.S. employees including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts.
• Tailored benefits for international employees based on region of residence.
• Full-time employment with competitive compensation.