Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Acting as a strategic advisor for enterprise customers to drive renewals, retention, and product adoption with an accent on executive relationship management, contract negotiation, and CRM platform utilization. Focus on identifying expansion opportunities, improving customer advocacy, and influencing product strategy based on customer insights.

Location: Willingness to work in Eastern shift (5:30 PM – 2:30 AM IST) to align with US-based customers and global stakeholders. Sponsorship is not available for candidates not eligible to work in the country where the position is located.

Company

hirify.global is a global provider of comprehensive solutions for the Office of the CFO, focusing on financial planning and analysis, accounting, and operations.

What you will do

• Act as primary strategic advisor and manage executive relationships for enterprise customers.
• Lead end-to-end renewals, negotiating contracts and managing forecasting with CRM platforms.
• Drive product adoption, engagement, and usage maturity, developing success stories.
• Identify expansion opportunities and contribute to net revenue retention.
• Act as the voice of the customer, sharing feedback to Product and Leadership.

Requirements

• 7+ years in Renewals, Account Management, or Customer Success, with 5+ years managing enterprise customers.
• Strong background in B2B SaaS/software product or services environments.
• Proficiency in Salesforce, Gainsight, and other CRM/Success platforms.
• Strong negotiation skills and expertise in reviewing software contracts.
• Excellent communication, presentation, and executive engagement skills.

Nice to have

• Bachelor’s degree required; MBA preferred.
• CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.
• Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle management tools.

Culture & Benefits

• Opportunity to thrive in fast-paced, global environments with minimal supervision.
• Collaborate cross-functionally with Sales, Legal, Finance, and Product teams.
• Committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

Hiring process

• Background checks are required for employment.