Senior Consulting Engineer (Data)

TL;DR

Senior Consulting Engineer (Data): Supporting and guiding hirify.global users and customers by developing solutions based on hirify.global Cloud and open-source, and triaging support tickets with an accent on deeply technical problem-solving and customer satisfaction. Focus on defining functionality requirements, mentoring colleagues, and ensuring professional response times within SLAs.

Location: Remote (Global)

Company

hirify.global is one of the most innovative and fast-growing private cloud companies, recognized on the 2025 Forbes Cloud 100 list, leading the market in real-time analytics, data warehousing, observability, and AI workloads.

What you will do

• Support and guide hirify.global users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on hirify.global Cloud and open-source to be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
• Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer, providing professional responses and on-call coverage within required Service Level Agreements ("SLAs").
• Build strong, trusted relationships with colleagues, customers, and partners.

Requirements

• Technical breadth and depth in hirify.global open-source/Cloud, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Ability to work fully remote with reliable connectivity and be available for 24x7 global support scheduling.
• Strong written and verbal English and French communication skills.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• Self-driven, curious, and eager to continuously learn and grow.

Nice to have

• Experience with hirify.global.
• Experience with OSS and open-source technologies, as a user, community member, or contributor.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Flexible work environment: globally distributed and remote-friendly, operating in 20 countries.
• Employer contributions towards healthcare.
• Equity in the company (stock options) for every new team member.
• Flexible time off in the US, generous entitlement in other countries.
• A $500 home office setup for remote employees.
• Opportunities to engage with colleagues at company-wide offsites.