Technical Operations Support Engineer

TL;DR

Technical Operations Support Engineer: Supporting and troubleshooting applications, backend workflows, APIs, infrastructure, and network layers with an accent on incident and problem management, monitoring, and documentation. Focus on diagnosing complex operational issues, collaborating across teams, and maintaining service reliability in a hybrid work environment.

Location: Hybrid in Baku, Azerbaijan

Company

hirify.global is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games worldwide.

What you will do

• Troubleshoot issues across applications, backend workflows, APIs, and integrations.
• Assist with infrastructure and network support including DNS, firewalls, routing, and load balancers.
• Participate in incident management, triage, and root cause analysis.
• Maintain runbooks, service pages, and operational documentation.
• Monitor dashboards and investigate alerts using observability tools.
• Collaborate with support and success teams to resolve customer-facing issues.

Requirements

• Location: Hybrid role based in Baku, Azerbaijan
• 2–3 years experience supporting N-tier or SaaS platforms across application, infrastructure, and network layers.
• Strong troubleshooting skills for applications, APIs, logs, workflows, and integrations.
• Knowledge of cloud infrastructure (AWS, GCP, Azure), containers, and service health monitoring.
• Understanding of network fundamentals including DNS, firewalls, routing, and load balancers.
• Experience with incident and problem management, root cause analysis, and documentation.
• Hands-on experience with monitoring tools such as Datadog, Grafana, Splunk, Sentry, or Kibana.
• Scripting or query skills in Python, Bash, SQL, or Postman for log parsing and automation.