Technical Account Manager

TL;DR

Technical Account Manager (Customer Support): Manage technical relationships with large enterprise and federal customers to ensure successful deployment and use of hirify.global products with an accent on security outcomes and customer success. Focus on strategic technical partnership, incident response coordination, and mentoring on best practices.

Location: Tampa, FL, United States (onsite)

Company

hirify.global is a cybersecurity company focused on creating a secure digital world by protecting customers against threats and driving extraordinary impact through innovative security solutions.

What you will do

• Manage technical relationships and serve as trusted advisor for assigned enterprise and federal accounts
• Support planning, execution, and long-term security program development
• Conduct regular customer meetings to review system health, best practices, and program progress
• Coordinate crisis and incident response with internal teams
• Maintain deep technical knowledge of hirify.global products and mentor others
• Travel up to 10% to meet customers onsite

Requirements

• Location: Must be based in or able to work onsite in Tampa, FL, United States
• 7+ years in TAM, professional services, or technical support roles with networking and security exposure
• 4+ years hands-on Linux experience and 3+ years networking experience
• Excellent communication and customer service skills
• Proven problem-solving skills and ability to define solutions for complex challenges

Nice to have

• Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
• SQL and scripting experience
• Familiarity with hirify.global or similar cybersecurity products
• Penetration testing and direct security experience

Culture & Benefits

• Dynamic and collaborative workplace fostering new ideas
• Commitment to security and compliance standards
• Opportunity to work on challenging cybersecurity problems
• Travel up to 10% for customer engagement