TL;DR

Technical Account Manager (Customer Support): Manage technical relationships with large enterprise and federal customers to ensure successful deployment and use of %hirify_global% products with an accent on security outcomes and customer success. Focus on strategic technical partnership, incident response coordination, and mentoring on best practices.

Location: Tampa, FL, United States (onsite)

Company

%hirify_global% is a cybersecurity company focused on creating a secure digital world by protecting customers against threats and driving extraordinary impact through innovative security solutions.

What you will do

Manage technical relationships and serve as trusted advisor for assigned enterprise and federal accounts
Support planning, execution, and long-term security program development
Conduct regular customer meetings to review system health, best practices, and program progress
Coordinate crisis and incident response with internal teams
Maintain deep technical knowledge of %hirify_global% products and mentor others
Travel up to 10% to meet customers onsite

Requirements

Location: Must be based in or able to work onsite in Tampa, FL, United States
7+ years in TAM, professional services, or technical support roles with networking and security exposure
4+ years hands-on Linux experience and 3+ years networking experience
Excellent communication and customer service skills
Proven problem-solving skills and ability to define solutions for complex challenges

Nice to have

Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
SQL and scripting experience
Familiarity with %hirify_global% or similar cybersecurity products
Penetration testing and direct security experience

Culture & Benefits

Dynamic and collaborative workplace fostering new ideas
Commitment to security and compliance standards
Opportunity to work on challenging cybersecurity problems
Travel up to 10% for customer engagement