IT Operations Lead

TL;DR

IT Operations Lead: Ensuring the reliability, stability, and performance of eCommerce systems, delivering a seamless customer experience with an accent on incident management, secure infrastructure, and insightful KPI dashboards. Focus on guiding a multidisciplinary team, managing AWS environments, and advancing DevSecOps maturity to strengthen resilience.

Location: Hybrid work from Utrecht, Netherlands

Salary: €6000 - 7500 monthly gross (excluding 8% allowance)

Company

hirify.global sparks moments of connection and transformation, giving people the freedom to explore openly and shape their own story through train travel.

What you will do

• Ensure the reliability, stability, and performance of business-critical eCommerce systems.
• Oversee secure, cost-efficient infrastructure that meets SLAs.
• Provide insights through the IT Ops dashboard on system health and KPIs.
• Lead a multidisciplinary team of 9 specialists in their growth and performance.
• Manage AWS-based environments, including Adobe Experience Manager, Commercetools, and frameworks such as Java, React, Kotlin, and Swift.
• Collaborate with development, security, and privacy leads to advance DevSecOps maturity.

Requirements

• A Bachelor’s or Master’s degree in IT engineering or a related field.
• Minimum of 5 years of experience in IT Operations, DevOps, or infrastructure engineering roles with experience effectively leading and mentoring proficient technical teams.
• Deep technical knowledge of microservices, AWS serverless, cloud platforms, cloud engineering, CI/CD pipelines, Infrastructure-as-Code, automated deployments, SQL, and non-relational databases (e.g., DynamoDB).
• Basic programming skills in Python, Java, or React, and familiarity with ticketing tools (Jira, Confluence, ClickUp).
• Proficient grasp of security principles (OWASP) and compliance standards (cyber, privacy, accessibility).
• Fluent in English with the ability to bridge technical and business stakeholders at all levels.

Culture & Benefits

• Flexible hybrid model combining remote work with in-office days each week.
• A complimentary NS train card to travel across the Netherlands for work and leisure.
• An annual free Interrail/hirify.global travel pass for you and a companion to explore Europe.
• Support for your well-being through a generous personal allowance.
• A training allowance of up to €4,000 to support learning opportunities relevant to your role.
• 20 working days per year from abroad.

Hiring process

• Share your resume in English and tell why you're interested in hirify.global and this particular role.
• Complete a short assessment to showcase your skills.
• Relatively informal interview with some of your potential new team members.