Customer Retention Specialist

TL;DR

Customer Retention Specialist: Engaging and reactivating international B2C customers through targeted campaigns and live chat to maximize customer lifetime value with an accent on customer engagement and sales-driven conversations. Focus on analyzing customer behavior, promoting offers, and converting dormant users back to active status.

What you will do

• Engage with existing customers primarily via live chat to promote ongoing offers and incentives.
• Identify and launch targeted campaigns for specific customer segments to boost engagement.
• Reactivate dormant users and convert customers considering discontinuation back into active users.
• Analyze customer behavior to tailor offers and maximize lifetime value.
• Collaborate with the team to support customer retention goals.

Requirements

• Fluency in English is preferred.
• Previous experience in customer retention, sales, account management, or digital marketing.
• Strong communication skills and a results-driven mindset.
• Ability to analyze customer behavior and tailor offers accordingly.

Culture & Benefits

• Work primarily during afternoons, evenings, some weekends, and public holidays.
• Competitive base salary plus commission-based incentives and additional compensation for non-standard hours.
• Comprehensive health insurance coverage and sports activity contributions.
• Ongoing training programs and access to employee investment fund.
• Collaborative and engaging workplace with Scandinavian-inspired culture focused on teamwork, empowerment, and freedom.