Customer Success Specialist

TL;DR

Customer Success Specialist: Ensuring a seamless post-sales experience for customers by managing the full contract lifecycle, coordinating internal stakeholders, and supporting clients with administrative, billing, and service-related matters with an accent on clarity, responsiveness, and reliability across administrative and billing interactions. Focus on maintaining high levels of customer satisfaction and safeguarding company interests by ensuring compliance with internal policies and financial controls.

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security.

What you will do

• Oversee the full cycle of contract management, from KYC coordination to invoice control.
• Collect and validate documentation required for customer compliance checks or vendor verification processes.
• Communicate proactively with clients during service order preparation to ensure full clarity on contract conditions, billing structures, and implementation steps.
• Perform invoice checks for new customers and selected existing customers to prevent discrepancies.
• Assist customers with requests related to reconciliations, invoice corrections, waivers, and service changes.
• Coordinate with internal subject-matter experts to ensure customers receive the appropriate support depending on the nature of their inquiry.

Requirements

• Experience in customer success, account management, sales operations, or billing support.
• Strong understanding of contract processes, documentation of workflows, and billing procedures.
• Excellent communication and customer-facing skills.
• Strong coordination and multitasking abilities.
• High level of accuracy, organizational discipline, and attention to detail.
• English at B2 level minimum

Culture & Benefits

• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family
• Extra paid vacation and sick leave days
• Language courses to help you connect and grow