Enterprise Account Manager (AI/Logistics)

TL;DR

Enterprise Account Manager (AI/Logistics): Building and maintaining relationships with large enterprise clients in the logistics sector with an accent on driving revenue growth and ensuring customer satisfaction. Focus on managing long-term account strategies and identifying upselling opportunities.

Company

Raft is an AI-driven start-up automating operations for freight forwarding, transforming the logistics industry.

What you will do

• Cultivate deep, trusting relationships with enterprise-level clients.
• Identify and drive opportunities to expand Raft's presence within existing accounts.
• Develop and execute comprehensive account plans aligned with client objectives.
• Ensure clients fully leverage Raft's value and monitor satisfaction.
• Lead contract renewals and negotiations.
• Track and report on key account metrics.

Requirements

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• Experience in account management, sales, or customer success with enterprise clients.
• Proven track record of managing and growing key accounts.
• Strong communication, negotiation, and interpersonal skills.
• Experience with SaaS or Enterprise software in the Logistics industry.
• Familiarity with customer success tools and data analytics platforms.