It Service Desk Analyst

TL;DR

It Service Desk Analyst: Providing first-level contact and incident resolution for users with advanced troubleshooting skills with an accent on accurate logging of incidents and adherence to Service Desk procedures. Focus on meeting or exceeding performance goals while escalating problems appropriately.

Location: Onsite downtown Detroit, MI

Salary: $22-$23/hr

Company

hirify.global is a staffing company.

What you will do

• Provide first-level contact and incident resolution for all users.
• Use advanced troubleshooting skills.
• Review knowledgebase articles ensuring accuracy of content.
• Provide accurate and timely logging of incidents and resolution.
• Meet or exceed performance goals.
• Escalate problems as appropriate following Service Desk procedures.

Requirements

• 1 year of recent experience in Service Desk/Help Desk operations.

Culture & Benefits

• W2 contractor role.