IT Helpdesk Specialist

TL;DR

IT Helpdesk Specialist: Provide advanced in-person IT support at Kansas City headquarters with an accent on Windows and macOS systems, endpoint management, and enterprise collaboration tools. Focus on troubleshooting escalated issues, managing onboarding/offboarding, and supporting network and security initiatives.

Location: Hybrid, Kansas City, MO, United States

Company

hirify.global specializes in cybersecurity with a focus on IAM, exposure management, risk programs, and MDR augmented by AI.

What you will do

• Provide Tier II/III technical support for Windows and macOS systems.
• Manage endpoints using Kandji and Intune, including security policies and patching.
• Administer Microsoft 365 services and handle support tickets via FreshService.
• Troubleshoot Meraki networking and support Okta and Entra ID identity management.
• Assist with device patching, endpoint hardening, and conference room AV support.
• Document troubleshooting steps and collaborate with engineering teams.

Requirements

• Must have 3–5 years of IT support experience including Tier II/III escalations.
• Strong knowledge of Windows 10/11 and macOS.
• Experience with Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID.
• Good understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
• Excellent communication and customer service skills.