IT Support Engineer II

TL;DR

IT Support Engineer II: Diagnosing hardware and software issues and resolving technical problems for hirify.global employees with an accent on maintaining IT infrastructure and supporting broader business initiatives. Focus on ensuring a smooth user experience, leading onboarding sessions, and enhancing IT systems and tools.

Location: Hybrid (Salt Lake City, UT). Must be based in the US.

Salary: $72,200 - $84,300

Company

hirify.global is the largest small business banking platform in the U.S., offering modern financial solutions from checking and lending to payments.

What you will do

• Provide in-person and remote IT support to employees.
• Manage and maintain all IT infrastructure in the Salt Lake City office.
• Lead onboarding sessions for new hires, ensuring smooth tech setup and access.
• Partner with the security team to maintain a safe and secure environment.
• Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill equipment requests.
• Take ownership of internal IT projects to improve systems, tools, or processes.
• Deliver training sessions to help employees adopt new tools and technology.

Requirements

• 2+ years of experience providing hands-on IT support in a fast-paced environment.
• Proficiency with both Mac and Windows systems (OS troubleshooting, updates, encryption).
• Experience supporting video conferencing and phone systems (Zoom, Google Meet, Dialpad).
• Strong organizational skills and ability to manage multiple priorities.
• Experience using Jira Service Management or similar ticketing systems.
• Experience with device management tools like JAMF and Intune, and corporate networking tools such as Meraki.
• English: B2 required.

Culture & Benefits

• Excellent health coverage and life insurance benefits.
• 401K with an immediate 3% company match.
• PTO, Company Holidays, and Flexible Holidays.
• Company-sponsored Mental Health Benefits and over $1,000 yearly for personal wellness.
• Monthly WFH stipends totaling over $1,000 annually.
• Generous, paid parental leave.
• Access to financial coaches and education sessions.
• Weekly catered lunches and fully stocked kitchen pantries.
• Community-based volunteering opportunities.