TL;DR

IT Support Engineer II: Diagnosing hardware and software issues and resolving technical problems for %hirify_global% employees with an accent on maintaining IT infrastructure and supporting broader business initiatives. Focus on ensuring a smooth user experience, leading onboarding sessions, and enhancing IT systems and tools.

Location: Hybrid (Salt Lake City, UT). Must be based in the US.

Salary: $72,200 - $84,300

Company

%hirify_global% is the largest small business banking platform in the U.S., offering modern financial solutions from checking and lending to payments.

What you will do

Provide in-person and remote IT support to employees.
Manage and maintain all IT infrastructure in the Salt Lake City office.
Lead onboarding sessions for new hires, ensuring smooth tech setup and access.
Partner with the security team to maintain a safe and secure environment.
Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill equipment requests.
Take ownership of internal IT projects to improve systems, tools, or processes.
Deliver training sessions to help employees adopt new tools and technology.

Requirements

2+ years of experience providing hands-on IT support in a fast-paced environment.
Proficiency with both Mac and Windows systems (OS troubleshooting, updates, encryption).
Experience supporting video conferencing and phone systems (Zoom, Google Meet, Dialpad).
Strong organizational skills and ability to manage multiple priorities.
Experience using Jira Service Management or similar ticketing systems.
Experience with device management tools like JAMF and Intune, and corporate networking tools such as Meraki.
English: B2 required.

Culture & Benefits

Excellent health coverage and life insurance benefits.
401K with an immediate 3% company match.
PTO, Company Holidays, and Flexible Holidays.
Company-sponsored Mental Health Benefits and over $1,000 yearly for personal wellness.
Monthly WFH stipends totaling over $1,000 annually.
Generous, paid parental leave.
Access to financial coaches and education sessions.
Weekly catered lunches and fully stocked kitchen pantries.
Community-based volunteering opportunities.