It Service Desk Specialist

TL;DR

It Service Desk Specialist: Providing first-line IT support and improving the client’s Service Desk with an accent on troubleshooting hardware, software, and network issues. Focus on incident management, user satisfaction, and continuous service improvement.

Location: Schiedam, Netherlands with remote work possibilities

Company

hirify.global is a company focused on delivering impactful IT services and support to clients.

What you will do

• Serve as the primary contact for IT inquiries and provide customer-focused support.
• Log, categorize, and prioritize issues using Topdesk.
• Troubleshoot and resolve first-line IT issues including hardware, software, and networks.
• Monitor incidents and changes, escalate and follow up as needed.
• Document procedures and suggest improvements for the Service Desk.
• Initiate and implement ideas to improve IT services.

Requirements

• Location: Based in or near Schiedam, Netherlands
• 3+ years of ICT support experience, preferably on a Service Desk.
• Strong knowledge of Microsoft systems including Windows and Office.
• Experience supporting iOS devices and familiarity with VMware virtualization.
• Experience with Topdesk or similar ITSM tools.
• Understanding of ITIL best practices and Incident Management process.

Nice to have

• ITIL Foundation certification.
• Experience in large organizations or public sector environments.

Culture & Benefits

• Challenging and impactful role contributing to client success.
• Culture valuing input and creativity.
• Opportunities for growth across varied IT projects.
• Supportive and dynamic team environment.
• Flexible work including remote options.
• Diverse, inclusive, welcoming, and respectful workplace.