Customer Experience Specialist (AI)

TL;DR

Customer Experience Specialist (AI): Driving customer satisfaction through data-driven insights and process optimization with an accent on collaboration across service teams. Focus on analyzing customer data, implementing process enhancements, and supporting automation initiatives.

Location: Hybrid (Bratislava, Slovakia)

Salary: Base gross monthly salary from 1.950 EUR, depending on experience + variable part 12% of your annual earnings.

Company

hirify.global is a global technology powerhouse focused on delivering Smarter Technology for All.

What you will do

• Act as a customer advocate, ensuring seamless experience across hirify.global services.
• Analyze customer data to identify trends and propose actionable improvements.
• Collaborate with cross-functional teams to implement process enhancements.
• Drive Customer Experience (CX) projects and influence outcomes without direct authority.
• Maintain and update dashboards using Power BI for performance tracking.
• Support automation initiatives to improve operational efficiency.

Requirements

• Education: Bachelor’s degree or equivalent business experience.
• Experience: Background in computing industry or customer experience management preferred.
• Technical Skills: Proficiency in MS Office, data analysis, and Power BI; familiarity with automation tools is an advantage.
• Language: Fluent English (oral and written); additional language is a plus.
• Soft Skills: Strong analytical thinking, excellent communication, and ability to influence without direct reporting lines.
• Work Style: Organized, methodical, and able to meet deadlines in a complex corporate environment.