Cso Manager

TL;DR

Cso Manager (Customer Support): Lead and manage customer service teams and projects focusing on operational excellence, metrics tracking, and cross-functional alignment. Focus on driving change management, coaching teams, and implementing scalable solutions to enhance service quality and efficiency.

Location: Hybrid in New York, New York

Salary: $122,000–$134,200 per year

Company

hirify.global is a startup providing HR solutions to help businesses focus on running their operations with a supportive and data-driven environment.

What you will do

• Lead and support teams and strategic projects, providing coaching and development.
• Develop and implement systems and processes to improve team efficiency and effectiveness.
• Own and track key performance metrics, translating data into actionable insights.
• Collaborate with leadership across departments to align strategies with company initiatives.
• Identify and share best practices to bridge departmental gaps and simplify challenges.

Requirements

• Location: Hybrid role based in New York City office
• 5+ years of customer service leadership/management experience in onboarding, support, or success teams.
• Proven ability in change management and cross-functional collaboration.
• Experience implementing technical programs or workflows for non-technical users.
• Metrics-driven mentality with a passion for service excellence.
• English: B2 level or higher required

Culture & Benefits

• Welcoming and casual environment with great benefits and wellness programs.
• Company retreats and opportunities to learn from startup community leaders.
• Focus on core values: camaraderie, openness, grit, integrity, and simplicity.
• Commitment to diversity, equity, inclusion, and belonging.