Creative Support Specialist (AI)

TL;DR

Creative Support Specialist (AI): Delivering high-quality support for hirify.global's users while leveraging AI automation to enhance customer experiences. Focus on resolving inquiries, analyzing support trends, and creating self-service content.

Location: Remote across North America and London

Company

hirify.global is a global AI research and technology company focused on building Universal Simulation systems.

What you will do

• Provide ticket-based creative and technical support for customers
• Resolve customer inquiries with speed and accuracy
• Analyze trends in AI support escalations
• Create and maintain self-service content
• Engage with community forums
• Triage complex technical issues

Requirements

• 1-3 years in customer support or related role
• Strong written communication skills
• Quick learner with complex creative software
• Interest in AI/automation
• Ability to thrive in a fast-paced environment