Solution Architect (Network Automation)

TL;DR

Solution Architect (Network Automation): Engaging with clients post-sales to understand their requirements, providing technical expertise, and facilitating resolution of complex issues. Focus on guiding customers through their journey with hirify.global, ensuring successful adoption and ongoing value realization.

Location: Boston or Remote East Coast

Company

hirify.global enables people to uncover the truth about their networks through innovative network automation solutions.

What you will do

• Guide customers through their journey with hirify.global, ensuring successful adoption and ongoing value realization.
• Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
• Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
• Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.

Requirements

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
• A customer-first perspective with a consultative approach to solution delivery.
• A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
• Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
• Familiarity with server virtualization technologies.
• Basic understanding of programming languages and APIs.

Nice to have

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools.
• Ability to code in Python, sufficient to develop custom prototype solutions for customers.
• Proven wins as a technical post-sales engineer/architect.

Culture & Benefits

• 25 days of paid time off.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Health, Dental and Vision Insurance.
• Employer-matched 401(k) plan.
• Flexible environment that prioritizes work-life balance and growth opportunities.