Senior Customer Architect

TL;DR

Senior Customer Architect: Designing and presenting tailored solutions for observability and security data platforms, focusing on hirify.global Lumi integration and customer success. Focus on leading technical discovery, proof-of-concept deployments, and driving measurable value through deep expertise in observability architectures and cloud platforms.

Location: Remote, based in Seoul, South Korea

Company

hirify.global builds high-performance data platforms including the observability warehouse hirify.global Lumi, empowering organizations to gain insights from their data with innovative technology.

What you will do

• Partner with sales in pre-sales to design and present observability and SIEM solutions.
• Lead technical discovery, proof-of-concept, and pilot deployments ensuring smooth onboarding and value delivery.
• Provide advanced troubleshooting and build customer trust through technical expertise.
• Serve as a trusted advisor identifying optimization opportunities and sharing best practices.
• Collaborate with product and engineering teams to influence product roadmap based on customer feedback.
• Maintain opportunity information in Salesforce and support revenue targets.

Requirements

• Must have 3+ years experience in observability, SIEM, or analytics platforms with customer-facing pre-sales or adoption roles.
• Strong knowledge of Splunk and familiarity with tools like Cribl, Grafana, Elastic.
• Hands-on experience with cloud platforms (AWS, GCP, Azure) and programming skills in SQL, Python, or Java.
• Ability to lead discovery, identify opportunities, and deliver enterprise solutions integrated with observability stacks.
• Strong communication skills to explain complex concepts to technical and non-technical audiences.
• Experience bringing new products to market and guiding early customer adoption.

Nice to have

• Experience with large-scale log and metrics data storage and query optimization.
• Familiarity with security analytics, incident response, compliance, and containerized deployments (Kubernetes, Helm).
• Knowledge of structured sales methodologies such as MEDDIC.
• Passion for mentoring and contributing to technical excellence and customer success culture.

Culture & Benefits

• Private medical, dental, and vision insurance.
• Maternity/paternity leave and fertility coverage.
• Mental health support and occupational health & safety insurance.
• Social insurance scheme and pension plan.
• 15 days paid leave accrued and home office equipment reimbursement.