Customer Experience Manager

TL;DR

Customer Experience Manager: Managing and improving customer experience across EMEA service teams with an accent on data analysis, KPI monitoring, and AI-driven process automation. Focus on driving CX improvements, collaborating with cross-functional teams, and leading global CX projects.

Location: Hybrid in Bratislava, Slovakia

Salary: From 2,650 EUR gross monthly + variable part 12% of annual earnings

Company

hirify.global is a global technology corporation with a full-stack portfolio of AI-enabled devices, infrastructure, software, and services, ranked #196 in the Fortune Global 500.

What you will do

• Collect and analyze customer feedback through surveys and define CX KPIs.
• Drive CX improvements and prioritize actions with service and operations teams.
• Collaborate on global CX projects and ensure EMEA adoption of CX tools.
• Identify process inefficiencies and implement automation and AI-driven solutions.
• Create dashboards and reports to visualize CX trends and insights.
• Act as a customer advocate during process changes and cross-functional initiatives.

Requirements

• Location: Hybrid work in Bratislava, Slovakia
• Bachelor’s degree or equivalent experience in Business, IT, or related field.
• Minimum 3 years in Customer Experience or related roles.
• Business-fluent English (written and spoken).
• Strong analytical skills and proficiency in Power BI.
• Experience leading cross-functional projects and enthusiasm for AI and automation.

Culture & Benefits

• Professional and personal career growth opportunities.
• Charity, volunteering, and ESG activities.
• Diversity-focused international team.
• 3 sick days and additional vacation days per year.
• 100% sick leave compensation up to 2 months per year.
• Soft/hard skills training and mentoring.
• Employer contribution to pension system and life insurance coverage.