Operations Associate, Workforce Scheduling & Systems Admin (Remote)

TL;DR

Operations Associate, Workforce Scheduling & Systems Admin (Remote): Managing the Assembled WFM tool to optimize workforce scheduling and enhance customer satisfaction with an accent on scheduling accuracy and operational efficiency. Focus on developing reporting scorecards, managing agent rosters, and driving cross-functional solutions for workforce planning.

Location: Remote - US

Salary: $90,844 - $111,000 annually

Company

hirify.global is a technology-driven marketplace focused on improving mental healthcare accessibility.

What you will do

• Create and manage schedules for internal FTEs and BPO resources.
• Develop intraday reporting scorecards for staffing adjustments.
• Manage agent roster and data mappings for production team members.
• Identify gaps and drive solutions in workforce plans.
• Partner with teams to implement standard WFM processes.

Requirements

• 2-5 years of experience using Assembled WFM software.
• Strong understanding of customer support metrics and KPIs.
• Experience with SQL or data analytics tools is a plus.
• Ability to work independently and adapt to changing priorities.