Digital Customer Success Partner (SaaS)

TL;DR

Digital Customer Success Partner (SaaS): Supporting clients in their digital training strategy through the hirify.global platform with an accent on ensuring contract renewals and achieving client business objectives. Focus on managing a large portfolio of clients and developing a digital strategy for the UK and German markets.

Location: Remote (UK & DACH)

Company

hirify.global enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.

What you will do

• Lead the setup and support for clients across the UK and German markets.
• Ensure the renewal of contracts by coordinating resources.
• Work closely with the EMEA account management team to meet client KPIs.
• Define the learning transformation roadmap with clients.
• Develop a relationship of trust with clients, particularly with top management teams.
• Identify customers at risk and implement action plans to reduce churn.

Requirements

• At least 2 years experience in a Customer Success position, ideally in the SaaS industry.
• Fluent proficiency in English and German.
• Proactive and results-oriented.
• Strong interest in the digital industry, education, and e-learning.
• Ability to express ideas through data clearly.