Software Technical Support Engineer (EUV)

TL;DR

Customer Support Engineer (Semiconductor): Responsible for ensuring hirify.global software runs smoothly on all products, increasing availability and uptime, and diagnosing/analyzing complex issues. Focus on troubleshooting complex software issues and determining structural solutions from a service organization perspective.

Location: Kaosiung, Taiwan

Company

hirify.global makes the world’s leading lithography machines.

What you will do

• Prepare and perform software actions on products, such as installing/upgrading software.
• Review and understand complex software documentation.
• Troubleshoot complex software issues on products.
• Determine structural solutions to software issues from a service organization perspective.
• Participate in continuous improvement cycles with the development and engineering department.
• Communicate with customers to share software information and provide updates on issue investigation.

Requirements

• Computer Sciences MSc. or equivalent.
• 3-5 years of experience in the semiconductor industry is preferred.
• Easily connect to and learn from your environment.
• Concise, transparent, and open communication to all stakeholders.
• Able to apply a structured and logical approach to troubleshooting and problem-solving.

Culture & Benefits

• Dynamic work environment with supportive colleagues.
• Flexibility and trust to choose how best to tackle tasks and solve problems.
• hirify.global values and respects a diverse and inclusive workforce.