Help Desk Specialist

TL;DR

Help Desk Specialist: Providing technical support and managing IT infrastructure for a growing international e-commerce company with an accent on device management, software troubleshooting, and process automation. Focus on assisting employees, maintaining security controls, and integrating cloud platforms.

Location: Lisbon, Portugal

Company

hirify.global Group is an international tech-centric e-commerce group with offices in multiple countries and headquarters in Lisbon, Portugal.

What you will do

• Assist colleagues with device and software-related questions for over 400 employees
• Manage office equipment and IT infrastructure using JAMF and Google Workspace
• Ensure security controls and write technical documentation
• Distribute access and licenses, automate procedures, and procure equipment
• Integrate back-office systems and internal services including Google Cloud and AWS

Requirements

• Knowledge of Windows, Linux, Mac basics, TCP/IP, and networking technologies
• Skills in diagnosing software problems and willingness to automate processes
• Good communication skills and English proficiency
• Work onsite in Lisbon, Portugal

Culture & Benefits

• Base salary with performance-based bonuses
• Office-first work schedule, Monday to Friday, with 22 days paid annual leave
• Health insurance including dental care for employees and children
• Daily meal allowance and 100% paid sick leave
• Opportunities for promotion, professional training, and English courses
• Annual team building and knowledge-sharing workshops