TL;DR

Help Desk Specialist: Providing technical support and managing IT infrastructure for a growing international e-commerce company with an accent on device management, software troubleshooting, and process automation. Focus on assisting employees, maintaining security controls, and integrating cloud platforms.

Location: Lisbon, Portugal

Company

%hirify_global% Group is an international tech-centric e-commerce group with offices in multiple countries and headquarters in Lisbon, Portugal.

What you will do

Assist colleagues with device and software-related questions for over 400 employees
Manage office equipment and IT infrastructure using JAMF and Google Workspace
Ensure security controls and write technical documentation
Distribute access and licenses, automate procedures, and procure equipment
Integrate back-office systems and internal services including Google Cloud and AWS

Requirements

Knowledge of Windows, Linux, Mac basics, TCP/IP, and networking technologies
Skills in diagnosing software problems and willingness to automate processes
Good communication skills and English proficiency
Work onsite in Lisbon, Portugal

Culture & Benefits

Base salary with performance-based bonuses
Office-first work schedule, Monday to Friday, with 22 days paid annual leave
Health insurance including dental care for employees and children
Daily meal allowance and 100% paid sick leave
Opportunities for promotion, professional training, and English courses
Annual team building and knowledge-sharing workshops