Senior Customer Solutions Engineer (AI)

TL;DR

Senior Customer Solutions Engineer (AI): Joining hirify.global, you'll work across Sales, Product, and Customer Success, enabling customers to integrate and use hirify.global's Legal-Grade™ AI platform. Focus on advising customers on integration solutions, building integrations for seamless legal workflows, and creating reusable toolkits to enhance the developer experience.

Company

hirify.global is a pioneer of Legal-Grade™ AI for enterprise, backed by internationally renowned VCs, and named in the Forbes AI 50 list and Inc. 5000’s ‘Fastest Growing Companies in America’.

What you will do

• Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on hirify.global’s platform, supporting the sales team in converting prospects into customers.
• Understand individual use cases and integration requirements, advising customers on the best solutions.
• Build integrations for our customer base, ensuring seamless workflows across business platforms/applications such as Salesforce, ServiceNow, and Slack.
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience.
• Gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.

Culture & Benefits

• We offer a generous £2000 Learning budget to each employee.
• We are committed to your growth as we grow too.