Systems Support Engineer (Robotics)

TL;DR

Systems Support Engineer (Robotics): Supporting and deploying Chef's robotic systems at customer sites with an accent on customer satisfaction and technical problem-solving. Focus on investigating issues, collaborating with engineering teams, and executing hardware repairs.

Location: On-site in San Francisco

Salary: $140,000 - $175,000

Company

hirify.global is focused on integrating intelligent machines into the physical world, starting with the food industry.

What you will do

• Act as the face of hirify.global in the field, leading the in-field deployment and support of Chef’s robotic systems at customer sites
• Investigate customer issues, triage incoming tickets, and deploy fixes or mitigations
• Collaborate with engineering teams to resolve production blocking issues
• Execute field break/fix hardware repairs and deploy new software
• Work with the Customer Success team to improve performance and develop new tasks for the robot
• Prepare technical presentations for customers

Requirements

• BS, MS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or related field
• Minimum 3+ years' experience in a customer-facing role
• Experience in machine learning, motion planning, robotics, computer vision, or control
• Familiar with Linux/Unix and/or Robot Operating System (ROS); Python experience is a plus
• Ability to travel at least 75% of your time
• Strong communication and project management skills