UNIX/Linux Support Team Lead (Linux/Unix)

TL;DR

UNIX/Linux Support Team Lead (Linux/Unix): Overseeing the support team operations and acting as the main contact for client technical management with an accent on team coordination and SLA adherence. Focus on mentoring L2 engineers, managing client communications, and driving continuous improvement initiatives.

Company

hirify.global is an international team with colleagues working remotely from all over the world.

What you will do

• Act as the single point of contact (SPOC) between the support team and client’s technical management.
• Oversee day-to-day operations, ensuring efficient queue management and SLA adherence.
• Provide technical guidance and mentoring to L2 support engineers.
• Drive continuous improvement through ticket analysis and automation initiatives.
• Generate and present service performance reports, including KPIs and incident trends.
• Participate in major incident bridges and oversee patching and maintenance schedules.

Requirements

• 5–8 years of experience in Linux/Unix system administration or support.
• Minimum 2 years of experience in a team lead or technical coordinator role.
• Strong technical background in enterprise Linux/Unix operations.
• Proficient with RHEL and Ubuntu, with knowledge of AIX and Solaris.
• Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE) Certification.
• Excellent written and verbal English communication skills.

Nice to have

• Experience with ServiceNow and TrueSight/PATROL monitoring tools.
• Coaching mentality — fostering learning and consistency across the team.

Culture & Benefits

• Competitive compensation.
• Remote or office work with flexible hours.
• Healthcare benefits including medical insurance and paid sick leave.
• Continuous education and professional development programs.