Ai Adoption Lead (Customer Success)

TL;DR

Senior AI Adoption - Business Impact Lead (AI): Driving proactive engagement, adoption, and retention through data-driven, scalable customer experiences targeted at enterprise end users, resulting in real business outcomes with an accent on proactive engagement, adoption, and retention. Focus on building playbooks, best-in-class templates, and assisting Business Impact Leads to deploy scaled strategies within specific accounts.

Location: US (New York)

Salary: 160,000 - 200,000 $ per year

Company

hirify.global, founded in 2020, is an exciting and rapidly growing startup based in Munich, Barcelona, Madrid, Cluj and New York and dedicated to democratizing AI.

What you will do

• Drive proactive engagement, adoption, and retention through data-driven, scalable customer experiences.
• Act as the driving force behind fresh, high-impact adoption campaigns and events across the customer journey.
• Build playbooks, best-in-class templates, and assist Business Impact Leads to deploy scaled strategies within specific accounts.
• Own performance against adoption and activation goals across our global customer base.
• Partner closely with Sales, Product, Marketing, and Business Impact Leads to align adoption strategies with customer goals and internal priorities.

Requirements

• 5-7 years’ experience in digital customer success, customer success operations, user or developer relations, corporate consulting focused on large-scale innovation projects or change management.
• Demonstrated “intrapreneurial” mindset and energizer within your role / company.
• Knowledge of complex stakeholder management and internal and external cross-team collaboration.
• Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth, and motivated by ambitious growth goals.
• Strong communicator able to adapt to different seniority levels and contexts, from end users to C-level stakeholders.
• Passionate about AI, innovation and growth.

Culture & Benefits

• Be at the forefront of this transformative movement, shaping the future of intelligent decision-making in remarkable ways.