Customer Support Agent (Fintech)

TL;DR

Customer Support Agent (Fintech): Managing client inquiries and complaints while ensuring regulatory compliance with an accent on process optimization and seamless client onboarding. Focus on delivering high-quality support through multiple channels while maintaining strict adherence to financial standards.

Location: Must be based in or able to work in Sharjah, UAE (On-site)

Company

A global fintech company building ethical, interest-free financial products to increase accessibility to wealth management.

What you will do

• Serve as the primary point of contact for clients via live chat, phone, and email.
• Ensure all client communications adhere to strict financial regulatory standards.
• Resolve client complaints and inquiries by coordinating with internal operations, product, and marketing teams.
• Manage and close support tickets within established service level agreements (SLAs).
• Proactively identify and implement improvements to support processes and efficiency.
• Prepare regular performance reports for management.

Requirements

• Excellent written and spoken English proficiency
• 2-4 years of experience in customer service roles
• Availability to work evenings and weekends based on shift rotations
• Strong ability to multitask and manage tight deadlines
• Understanding of compliance best practices in a financial context

Nice to have

• Previous experience with Zendesk or similar CRM systems

Culture & Benefits

• Opportunity to work within a global mission-driven fintech organization.
• Exposure to ethical and innovative interest-free financial product development.
• Collaborative work environment focused on solving complex financial accessibility challenges.