Customer Service Agent (French)

TL;DR

Customer Service Agent (French): Providing high-end support for passengers and chauffeurs in the luxury transportation sector with an accent on luxury communication standards and operational SLAs. Focus on resolving customer issues efficiently and ensuring seamless journeys in a fast-paced contact center environment.

Location: Onsite in Dubai, UAE

Salary: AED 9,000 per month

Company

hirify.global is a premium transportation service that blends cutting-edge technology with five-star chauffeuring across Europe, the US, and the Middle East.

What you will do

• Deliver exceptional customer service across multiple channels including calls, live chat, and emails.
• Adhere to rigorous luxury communication standards and operational SLAs.
• Investigate and resolve customer and chauffeur issues quickly and efficiently.
• Maintain high customer satisfaction targets and protect passengers' time.
• Prioritize and escalate customer feedback to senior management and relevant teams.

Requirements

• Must be located in Dubai and able to work in-office.
• Fluency in both spoken and written English and French.
• Flexibility to work shifts, including nights and weekends.
• Experience in a customer-facing role within the luxury service industry.
• Ability to thrive in a fast-paced, high-volume contact center environment.
• Technical proficiency and excellent interpersonal skills.

Nice to have

• Prior experience working in a call center.

Culture & Benefits

• Competitive monthly salary with a quarterly KPI-based bonus.
• Private medical insurance and professional development stipend.
• Provision of best-in-class equipment.
• Monthly credit towards hirify.global journeys.