Technical Support Engineer (Cloud)

TL;DR

Technical Support Engineer (Cloud): Resolving platform and application development issues while enhancing customer experience with an accent on problem-solving and technical support. Focus on troubleshooting, managing stakeholder communications, and utilizing cloud monitoring tools.

Location: Hybrid (Rotterdam)

Company

hirify.global is a company focused on customer success and digital innovation.

What you will do

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
• Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes.
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager.
• Work with minimal supervision, making independent decisions with discretion.
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.

Requirements

• B.S. in Information Systems, Engineering, Computer Science, or equivalent.
• Excellent communication skills, both written and verbal, in English.
• Passionate about technology with an interest in cloud infrastructure.
• Understanding of programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure).
• Experience in a customer-facing technical support or consultancy role is preferred.
• Must be able to work in the Rotterdam office at least 2 days a week.